Delivery and returns
Delivery - frequently asked questions
How much does shipping cost?
Shipping is included for Australian addresses only. International orders will incur shipping costs. Please note that for international purchases local custom fees may apply.
Should I list the shipping address as my home, business or PO Box?
Due to the size of our products, we are unable to deliver to PO Boxes. We require a street address – if you are unlikely to be home during the day to receive and sign for the package, then please consider listing your business address.
How long will my order take to arrive?
Each work is printed upon order, and will arrive within 2 weeks from ordering, depending on when you live (orders to those who live amongst the nooks and crannies of our beautiful rural areas may take longer to arrive, this depends on our postal service). Delays may occur in the event of extreme weather conditions.
We will keep you updated on the progress of your order.
How will my order arrive?
Your printed art will be carefully packaged, and we try to ensure we do this as sustainably as possible. It will arrive in a virtually indestructible cardboard postage tube (recycled cardboard). Please think about how you can reuse or recycle these tubes. They’re pretty handy.
Our courier will attempt several deliveries, but if your purchase is returned to us through no fault of our own you will be responsible for the extra delivery charge to cover the second delivery attempt.
What should I do if my order has been damaged in transit?
In the rare event of damage occurring to your order during transit, please get in touch with us at email@example.com within 24 hours. We require a photo of the damage, as well as the damaged packaging material. We will gladly rectify the issue and send you a replacement as soon as possible.
Can I order a print from outside Australia?
Yes, however you will need to allow for a longer period of time to receive your order. International postage costs also apply. Get in touch.
Returns - frequently asked questions
What is Finer Space’s returns policy?
We will gladly replace or refund your print if it is faulty, does not appear as it is described on the website, or is different from a sample show to you.
The process is as follows:
Please contact us at firstname.lastname@example.org before returning any items to ensure a smooth process.
The returned print must be in its original saleable condition and in its original undamaged packaging. No tape is to be attached to the item.
You are responsible for the shipping and additional postage charges. Please retain your postal receipt until you have been contacted by Finer Space and we have confirmed that we have received it. We may need to see the postal receipt if we do not receive your package.
Original proof of purchase must be provided.
Items must be returned within 7 days of receipt for Finer Space to process any refund or exchange.
Once Finer Space has received the print in accordance with the above criteria, we will refund the value of your order. Finer Space reserves the right to refuse any returns which are damaged or do not comply with the above criteria.
The refund will be facilitated through your original payment method.
Only items purchased on the Finer Space website can be returned for refund or exchange.
What if I have a change of mind after ordering?
If you want to change or cancel your order please contact Finer Space as soon as possible. If it has not already been shipped, we will cancel it for you.